NOC Technician



General Purpose and Scope

As a Network Operations Technician, you will identify, isolate, communicate, and assist in the resolution of network related alerts & faults received from the Network Management System.

Duties and Responsibilities:

  • Provide day-to-day systems management for all customer-facing production equipment, associated microwave systems, data network elements and transmission network elements for alarm indications
  • Handle escalations from both the field and vendors
  • Utilize network tools for network alarm monitoring and testing to ensure immediate action when fault is detected
  • Experience in Testing, acceptance and analysis of T1, T3, Sonet, and Ethernet circuits
  • Microwave or Ethernet/IP systems, T1 interface devices, NIUs, routers and switches, MLPPP
  • Diagnose network failure in a timely manner ensuring resolution from beginning to end
  • Monitor and troubleshoot complex telecommunication networks
  • Adhere to all company guidelines, conducting business in a professional and calm manner and approaching issues with a “customer is first” attitude.
  • Participate in the activities associated with a variety of departmental projects including preparing reports, materials, documentation, and coordinating tasks
  • Escalate trouble tickets to appropriate parties to facilitate repairs
  • Coordinate with field personnel to assist in repairs/final resolution of issues
  • Keeping knowledge up to date regarding improvements with new process/procedures and new technology.

Minimum Job Entry Requirements

  • Associate Degree in Electronics and/or 1 year telecommunications or Information Technology experience; college hours may be substituted for some experience as deemed appropriate
  • A fundamental understanding of Wireless Networks or IT industry
  • Basic knowledge of call processing schemes Including CDMA/UMTS/LTE
  • Ability to convey professionalism to all internal and external customers
  • Capability to stay focused and on task over extended durations
  • Talent to manage multiple task in a fast and ever changing environment
  • Strong interpersonal skills and ability to gain team trust to bring projects to conclusion
  • Solid customer services skills in order to interact with outside entities
  • Strong analytical skills and ability to learn a variety of troubleshooting methodology
  • Capability to work flexible hours to maintain network stability across a 24x7/365 schedule
  • Basic knowledge of Siterra, Trouble Ticketing systems, SharePoint, Notification Systems
  • Proficient in MS Office suite and comfortable in Microsoft Windows and Unix environments
  • Ability to keep motivated over long durations of monitoring various systems
  • Solid communication skills to coordinate repair efforts and trouble reports to various departments
  • Self-starter with ability to work unsupervised or in a team environment
  • Keen attention to detail

Desired Qualifications

  • Bachelor’s degree in work related field or Work Exp. Equivalent               
  • Previous experience as NOC technician, Field Technician or Switch Technician
  • Held training positions in a technical leading role
  • Basic understanding of DACS, Net Analyst, Tellabs 8660/8605, ZTE EMS for UTMS/CDMA/LTE
  • Understanding of networks and routing functions