Director, Quality Assurance and Project Management

Location: Georgia

Director, Quality Assurance and Project Management

The Director of the Quality Assurance and Project Management (QA&PMO) is responsible for providing a concerted governance structure over the portfolio of enterprise-wide projects  with competing resources and timelines.. A successful candidate must have strong project leadership skills, a solid background in managing large scale systems implementations and/or process reengineering initiatives.  This will carry from concept through to QA plan and execution, and the ability to challenge functional teams throughout the project lifecycle to ensure on-time and on-budget performance.

Other responsibilities include evaluation of testing tools, defining best practices and strategies for best test coverage and potential system modifications. In addition to telecommunications/cable industry knowledge, the QA &PMO Director will need to understand both waterfall SDLC  project management as well as agile software development methodologies.

Primary Responsibilities and Essential Functions:

  • Partner with Senior Management in the long-term planning and prioritization of key strategic initiatives.
  • Coordinate the development of project plans and project budgets for highest priority projects.
  • Identify the key coordination and integration points between various functional project teams and ensure proper planning and communication plans are in place at the project inception.
  • Identify key project risks during the planning phases and ensure adequate prevention and mitigation plans are in place.
  • Partner with internal teams and outside vendors/consultants where appropriate to ensure proper coordination, resource allocation, cost control, and service level compliance.
  • Provide adequate status communication of project performance to Senior Management.
  • Develop a long-term vision and build-out plan for the QA & PMO function to scale with the business.
  • The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
  • Develop a testing strategy for the various product lines (video, voice, internet, mobile, cloud).
  • Oversee the development of test cases, defect management, analyses and recommendations.
  • Works with Application Owners, business partners and customers to certify the product/application quality before it goes to production.
  • Provide leadership for establishing a test knowledge base, including the establishment and maintenance of a common test repository.
  • Define test methods, tools and procedures to ensure efficient, effective and comprehensive test coverage with an emphasis on automation.
  • Analyze test data to provide status reports, quality metrics and to identify areas for improvement.
  • Manage the test team and identify the composition necessary to deliver on schedule across multiple feature development teams.


Knowledge, Capabilities & Experience

  • BA/BS  and / or  PMP certification  preferred
  • Minimum ten (10) years of proven management experience in roles of increasing responsibility in telecommunications and/or the cable industry
  • Understanding of applications development with respect to testing
  • Experience leading major systems implementation or process reengineering initiatives and keeping them on-time and on-budget.
  • Ability to perform early assessments of the inherent risks in the project(s) (cost/schedule overruns, functional/process deficiencies, failure & etc.) and establishing policies, procedures, and communication plans to avoid, mitigate, and escalate potential risks.
  • Ability to work independently and in team environments.
  • Willingness to provide hands on assistance and understand detailed issues.
  • Ability to interact with upper management and to explain complex topics and issues in an executive level format.
  • Ability to challenge both Senior Management and functional project teams to reach consensus in working through competing interests and project bottlenecks.
  • Strategic and critical thinking, communication, and analytical skills.
  • Supervisory or team leadership experience.
  • Must be intrinsically motivated.
  • Must be able to work successfully with business units in multiple locations with competing interests.
  • Experience with cable television is preferred